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Connected Customer Experience – Maximize Customer Lifetime Value

Optimize CX = Maximize Value / Minimize Hassle

pro1a89% companies see Customer Experience as key factor in driving customer loyalty and retention.

pro2aIt costs five times as much to attract a new customer than to keep an existing one satisfied.

pro3aRepeat customers spend, on average, 67% more.

pro4aA 5 percent increase in retention yields profit increases of 25% to 95%.

m-ize Connected Customer Experience enables Brands to keep more of existing customers, increase wallet share and become more profitable by making it easier to do business with.

Maximize Customer Lifetime Value with Connected Customer Experience and Engagement

m-ize enables durable goods manufacturers to enhance ownership experience by delivering better value to customers at important touch points throughout the customer journey.

Voice-of-the-Customer
Registration

Know who your customers are and establish direct connection. Increase product registration rate by simplifying registration process and adding value to the customers.


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Voice-of-the-Customer
Warranty

Use Warranty to signal product quality and brand promise to the customers. Optimize Warranty life-cycle management to improve the quality of the products and services.


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Voice-of-the-Customer
Support

Deliver product support that is convenient, simple, immediate, and on the channel of customer’s choosing. Enable Omni-channel customer engagement centers to resolve issues faster and delight customers.

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Voice-of-the-Customer
Knowledge

Empower customers and the people who serve those customers with relevant knowledge to solve the problems and find answers to the questions quickly. Enable Customers, Service networks

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Voice-of-the-Customer
Service

Optimize end-to-end service fulfillment and execution to deliver superior customer service and increase product uptime. Improve service network productivity and field service effectiveness

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Voice-of-the-Customer
Parts

Make it easier for customers and service network to find and order right service parts. Increase sales of Service Parts and accessories to improve customer service and profit margins.


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Voice-of-the-Customer
Service Plans

Strengthen and Extend customer relationships by using Customer Experience as the differentiator. Grow service revenues and profitability by increasing attach rate of Service Plans and Programs.

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Voice-of-the-Customer
Locator

Connect customers with physical locations of your Stores, Dealers or Service centers and inventory of Products or Parts. Convert digital touch points into sales by locating what your customers want.

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Voice-of-the-Customer
IoT

Enable Connected Customer Experience using Insights and Context from sensors in Connected products. Deliver proactive customer service and support and innovative digital services with IoT.

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Voice-of-the-Customer
Smart Blox

m-ize Smart Blox are the building blocks to enable a branded customer experience faster and more cost effectively.
smartblox-heaxagon

VIEW ALL SMARTBLOX

Create unified and seamless digital experiences

Brands can deliver a great customer experience by connecting the customer touch points across various channels into a seamless flow that aligns with the customer journey.

SB-infographic

M-ize Smart Blox together enable an integrated brand experience across the channels, department silos, and systems of record.

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