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Smart Blox.

 

Consumer Expectations

Mize Smart blox for smart Custiomer engagementConsumers are migrating to new technologies at a faster rate than ever before. Brands, retailers and service providers need to be able to bridge the gap to meet and exceed the expectations of today’s consumers.

Companies understand they need to develop mobile apps and solutions to engage with social and mobile consumers. Developing these apps requires an entirely new skill set; meanwhile IT departments are backlogged with a myriad of projects.

Apps have to support multiple platforms and integrate with back-end data and systems; however budgets for mobile initiatives are still limited.

Now there is a better way for brands to deliver these services: Smart Blox from Mize

Smart Blox are pre-integrated modules that accelerate time to market; greatly reducing budget requirements, while providing a unified solution.

Mize provides a portfolio of Smart Blox, enabling brands to optimize consumer’s experience at all touch-points, while increasing impact of engagement throughout the entire customer lifecycle.

Simplify and automate product registration process

Registration

Simplify and automate registration process to directly engage with customers that purchased products.
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Manage product warranty and recalls

Warranty

Manage product warranty and recalls to improve consumer’s experience of product quality and reliability.
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providing single touch access to support and services

Support

Improve customer experience by providing single touch access to support and services based on the products in a customer’s Own list.
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providing single touch access to support and services

Knowledge

Empower customers and the people who serve those customers with relevant knowledge to solve the problems and find answers to the questions quickly. Enable Customers, Service networks
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Track and maintain customer’s product service

Service

Leverage mobile, cloud, social, and analytic technologies to have field service organizations running at full potential driving up productivity, profitability, and customer satisfaction.
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part sales for maintenance, repairs, and operation

Parts

Increase part sales for maintenance, repairs, and operation of products through easy online ordering and subscription programs.
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part sales for maintenance, repairs, and operation

Returns

Mize Returns Management software (mReturns) enables companies to Simplify, Automate, and Integrate Product and Part return processes. mReturns delivers many benefits to companies.
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Improve customer loyalty and post-sale revenues

Plans

Improve customer loyalty and post-sale revenues by increasing the attach rate and renewal of service contracts, maintenance plans, or extended warranties.
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Inspections

Perform pre-delivery and regularly scheduled service inspections using mobile devices to proactively detect and resolve product issues.
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Locator

Connect customers with physical locations of your Stores, Dealers or Service centers and inventory of Products or Parts. Convert digital touch points into sales by locating what your customers want.
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IoT

Enable Connected Customer Experience using Insights and Context from sensors in Connected products. Deliver proactive customer service and support and innovative digital services with IoT.
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Increase post-sale revenue

Subscription

Track and maintain customer’s product service needs to schedule service and preventative maintenance appointments.
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Net Promoter Score (NPS).

VoC (Feedback)

Listen and respond to real-time feedback from users to improve customer satisfaction, advocacy, and Net Promoter Score (NPS).
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Smart Blox Elements

    • Business Web Services: High performance, robust web services for cloud storage and processing.
    • Enterprise Integration: Integration with existing enterprise software and data systems.
    • Customer Insights: Information and analytics allowing brands to improve and measure engagement.
    • Mize CX Touch: Optimize User Experience to elevate Customer Experience.
    • CX Connect: Enhance Customer Interactions with Integrated applications

 

Mize Smart blox for smart Custiomer engagement solutions

SaaS Subscription Model

Smart Blox are provided on a subscription basis making it easy to get started without an upfront investment in licenses or infrastructure. Subscriptions include all services; licensing, support, maintenance, and hosting.





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