Streamline Parts Identification and Ordering
Complex, time consuming, and error-prone processes
Today’s consumers expect simplicity and instant access to product and parts information from brands. Paper catalogs, PDF files, DVD’s, and unnavigable web sites have become obsolete in an on-demand world.
At the same time, product cycles have grown shorter, while the products themselves are becoming more complicated.
Brands find it difficult to keep information concerning parts updated, and accurate.
Companies require more effective ways to maintain and deliver large volumes of parts and service data for current product lines.
Service organizations are faced with performing repairs and maintenance in a highly efficient manner. Technicians need to identify and locate the correct parts to reduce mean-time to repair, and improve first-time fix rates.
The Solution: Mize Parts Sales
Real-time parts and service information is instantly available on any device when needed; in the shop, repair depot, or field. The Mize solution simplifies parts selection and ordering processes for customers and service organizations.
Mobilize Parts Information
Customers and field service technicians increasingly rely on laptops, tablets and smartphones.
The Mize solution is optimized to support native apps on leading mobile platforms, and responsive web apps for browsers.
The Smart Blox module provides flexibility allowing individuals to access parts information, as well as online and off-line ordering via mobile devices.
Powerful Parts Search
Powered by a robust search engine, the Mize solution makes is easy to locate parts using: part name, description, model, part number, serial number or other search terms.
Real-time, accurate parts information significantly reduces incorrect orders.
Easy to Navigate
Parts Sales Solutions from Mize helps consumers navigate to relevant information specific to their product with a single tap. Users have access to parts availability, pricing and order status. Parts catalogs, manuals and knowledge base are easily reached by scanning barcodes or QR code.
Rich Multimedia Content
Users can view assembly drawings, illustrations and associated parts information in an intuitive, easy to navigate interface.
Related videos, service content and notes are readily available; empowering technicians and customers to service or maintain products with confidence.
Social capabilities allow users to share media content with networks and friends.
eCommerce and mCommerce
The Mize Parts Sales solution enables eCommerce & mCommerce by providing shopping cart, checkout, payment processing and integration with other backend and frontend financial systems.
Dealers, distributors and customers can easily locate and purchase parts resulting in greater sales and profits. The Smart Blox Parts Sales module integrates with third party services to calculate shipping, taxes and other costs associated with the order.
Parts Data Management
This module enables brands to maintain up-to-date parts information and related service content. Parts diagrams may be imported; illustration hot-spots hyperlink to parts lists & ordering.
Parts Sales allows organizations to quickly issue updates to mobile, social or web channels.
This ensures service providers and customers have the latest, most accurate information.
Using the capabilities of this module, brands realize significant cost-reductions and improved accuracy.
Services Oriented Architecture (SOA) enables seamless integration with key business systems such as Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Dealer Management Systems (DMS), and Warehouse Management Systems (WMS).
Parts catalogs and order submission may be integrated with warranty, diagnostics, and parts inventory systems to streamline and automate ordering processes resulting in improved service execution.
Benefits to Consumers
- Locate & Order Parts Easily
- Improved Product Uptime
- Reduce Product Maintenance Costs
- Improved Service Response & Faster Turnaround
Benefits to Service Providers
- Increase Service Parts Market Share
- Enhance Customer Service & Loyalty
- Facilitate Cross-Sell & Up-Sell
- Reduced Customer & Dealer Support Costs
Benefits to Brands
- Streamline Parts Identification & Ordering Process
- Increased Profits From Service Parts
- Improved Customer Satisfaction
- Improved Technician Productivity
Streamline Parts Sales
Brands and service organizations must mobilize their parts information systems, and ordering processes to keep pace with demands and expectations of connected consumers.
Drive more parts sales and increase up-sell and cross-sell opportunities by presenting related parts, alternative parts, supersession and bundles. Contact us today for a no-risk assessment and personalized demonstration.