Channel Connect.

 

Mobilize the dealer and channel partners to deliver Connected Customer Experience

channelconnectlogoMize Channel Connect is a unified mobile app for dealers or channel partners to perform service tasks and access information at the most important customer touch-points. Channel Connect mobilizes the field sales and service personnel at a dealership or a store to deliver better customer experience by simplifying the access from any mobile device anywhere they are interacting with the end customers.

Channel Connect is the native mobile app on Apple iOS and Google Android platforms to deliver various services from Mize Smart Blox, building blocks of Connected Customer Experience. The applications available via Channel Connect include Registration, Locator, Inspection, Support, Knowledge, Warranty, Parts, and Service.

 

Channel Connect makes it easier for customers and dealers to do business with Brands by providing key capabilities to: 

  • Scan a product serial # to get all the Product information or initiate a transaction
  • Add pictures from camera to any transactions like a support request or a warranty claim
  • Interface with connected products to capture information or send data to
  • Check status of any transaction from mobile device
  • Receive push notifications for updates on any interaction
  • Manage all the tasks with a consolidated in-box or work-queue
  • Search and access products, customers, transactions and knowledge

Companies can deliver branded app and user experience by utilizing Channel Connect to their network of dealers and channel partners.

Dealers and Channel partners benefit through:

  • Improved productivity of field sales and service personnel
  • Faster customer service and enhanced customer experience
  • Simplified access to information, knowledge and transactions

Brands benefit through:  

  • Increased revenues from satisfied and loyal customers
  • Reduced cost and accelerated delivery of mobile solutions
  • Improved productivity and efficiencies of contact centers and service operations

Please contact us for a demo of Channel Connect and learn how to mobilize the dealer network today.

 

 

Related Resources

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Optimize Field Service Management to improve Customer Experience, Technician Productivity, and Aftermarket Revenues.

 

 

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