Customer Central: Orchestrate Connected Customer Experience
As the balance of power shifts more towards customers, companies are losing control of the customer relationships resulting in higher customer churn and lost revenues.Customer Central empowers the Customer Service & Support organizations to orchestrate Connected Customer Experience across multiple channels to drive customer satisfaction, retention, and engagement.
Empower Customer Service & Support Managers
Service organizations are dealing with many fragmented systems resulting in the loss of visibility over the customer-facing service processes. Customer Central is the Control Panel for business managers from Contact Centers, Warranty, Service Parts, Technical Service, and Field Service need to facilitate adaptable service interactions and customer journeys.
Customer Central provides the flexibility and configurability to manage the key aspects of service interactions.
Simplify Administration to effectively manage Service Operations
Customer Central helps you to run service business more cost-efficiently and effectively. You can manage the Service Operations to drive satisfaction at all stages of your customer lifecycle.
Customer Central makes it easier to perform administration, setup, and configuration tasks such as:
- Setting up the Brand Profiles
- Managing Service Bill of Material (BOM)
- Managing Service Campaigns
- Service Dispatch
- Service Resource Management
- Maintaining the catalog of user options
- Managing Users, Roles, and Access
- Configuring search layouts and reports
- Scheduling Background jobs
Centralize Service Data Management
The Data Silos make it harder to get a 360-degree view of the customers and companies fail to realize the full potential lifetime value.Customer Central makes it easier to manage master data shared across all service processes such as including Brands, Products, Dealers, Service Network, Customers, Parts, Knowledge, and Parts Catalog
The consistency and quality of the data improve the service delivery.
Optimize Service process flows
After-sales Support, Warranty, and Service processes require manufacturers, dealers or retailers, and repair centers to collaborate. Business Process Manager within Customer Central enables you to design, create and configure Business Rules and Business Process Flows to streamline service delivery.
Manage the full lifecycle of service business processes to provide unified service experience.
Request a Demo to learn how you can regain control and orchestrate service excellence.