CX Cloud: Amaze Your Customers
CX Cloud is the secure, reliable and scalable foundation for Mize Connected Customer Experience platform and all Customer Service & Support applications including Registration, Warranty, Service Plans, Locator, Service, Support, Parts, Knowledge and IoT.
Deliver the Service Today’s Connected Customers Expect and Demand
Connected Customers expect brands to deliver better Customer Service and Experience on multiple channels. Customers could be interacting with one of your Contact Centers, Field Service Technicians, or a Service Center. Service interactions can take place on The Web or mobile devices or through connected products utilising IoT.
CX Cloud enables durable goods manufacturers to collaborate across the service value chain including Distributors, Dealers, Retailers, Service network, and Suppliers in real-time to deliver better service & support to the customers on any channel of their choice. CX Cloud connects all parties to share applications, data, communication and information resources in the cloud to keep customers happy and satisfied.
Scalable and Reliable infrastructure
CX Cloud is powered by Amazon Web Services to deliver flexibility, scalability, and reliability.
The Web Portal and Mobile Apps used by your channel partners or customers can rely on CX Cloud to access the data and service needed. Whether you serve few key business customers or millions of consumers, CX Cloud provides the elasticity and scalability that you need for your service applications.
CX Cloud leverages robust data replication, disaster recovery, multi-region location, load-balancing, and cluster deployment to ensure the availability of applications 24 X7 with uptime of over 99.9% for all your users globally.
Cost effective to deploy, support, and maintain
Mize applications are available in Cloud using Subscription pricing model (SaaS) with no upfront capital expense. You can save costs by eliminating the investments in costly hardware, software licenses, and IT Personnel.
Mize Pricing provides a simple and cost-effective model for you to get started and scale. CX Cloud makes all Mize Smart Blox available on-demand, and you only pay for what you need.
CX Cloud is supported by a global team of experts to install, configure, run, test, secure, monitor and upgrade the infrastructure and applications to meet your business needs.
Flexible and Configurable Services for the Enterprise Applications
CX Cloud provides many common services needed by the enterprise-class applications.
- Search Engine to find the structured or unstructured information you need instantly
- Database Servicesfor transactional processing (OLTP) or Analytics (OLAP)
- Workflow Engine to automate and orchestrate end-to-end business processes
- Business Rules Engine to validate data, enforce policies, and make business decisions
- Batch Scheduler to schedule and automate business tasks, data feeds and reporting
- Logging and Monitoring to ensure application performance, service availability, and reliability
Enterprise-class Security, Data Privacy and Data Management
CX Cloud provides enterprise-class security, data privacy, and data management to keep your data and applications safe and protected.
Keep Your Data Safe with all data stored in highly secure AWS data centers
Virtual Private Cloud to leverage multiple layers of security and access controls
Single Sign On (SSO) support for OAuth or SAML based authentication
Secure VPN Tunnel to connect to other on premise enterprise applications and data
Ensure Data Privacy with 128-bit encryption standards, prevention of unauthorized access, and compliance with privacy laws and requirements
Agile and Faster to market
With Smart Blox as building blocks for Connected Customer Experience, you can assemble and configure branded web and mobile applications quickly. CX Cloud gives organizations the agility to start using the applications within days or weeks.
You can go to market faster and reduce the cost of development with cloud-based applications from Mize.
Request a Demo to learn how you can harness the power of CX Cloud to transform your Customer Experience.