CX Connect: Enhance Customer Interactions with Integrated applications
Application and data silos within companies lead to customer frustration. Mize CX Connect enables companies to enhance customer interactions through seamless two-way integration with various systems of record.
Standard Integration Platform
Mize CX Connect is an integration platform based on a Service-oriented architecture (SOA) that provides a standardized framework, components and connectors to integrate Mize Connected Customer Experience software with other enterprise applications.
CX Connect includes:
- Open and Standard Integration Platform and middleware
- Connectors for file (CSV, EXCEL, XML, JSON), Web Service (REST/JSON, SOAP/XML)
- Connectors for standard commercially available software systems
- Automation of integration with external systems
Simplify Integration with Ready to deploy connectors
CX Connect enables easy configuration, deployment, management and maintenance of interfaces through cloud based deployment.
The 150+ out-of-box connectors enable companies to easily integrate Mize Smart Blox with enterprise applications such as ERP, CRM, Cloud, Web or Legacy business systems. CX Connect is leveraged by all Mize Smart Blox to create seamless business processes by supporting the standard Enterprise Integration patterns.
Reduce cost of integration with Subscription model
With a simple subscription model, companies can reduce the cost of development, support and upgrades of interfaces. As different software applications evolve, CX Connect keeps the interfaces up-to- date and working without costly redevelopment.
Companies can save costs from investments in costly hardware servers, middleware software, expensive resources with integration skillsets and the cost of custom development.
Reliable Integration Platform to meet your customer expectations
Mize CX Connect ensures that the integration platform can scale with your needs and provide performance, high availability, reliability and fault-tolerance that your customers expect from you. You can rely on CX Connect to make the important information about products, customers, parts, channel partners, and service events is available where and when it is needed to take care of your customers.
Please Contact Us to learn how Mize CX Connect enables Unified Customer Experience at the most important interaction points during the entire customer lifecycle.