Maximize Customer Lifetime Value with Connected Customer Experience and Engagement
m-ize enables durable goods manufacturers to enhance ownership experience by delivering better value to customers at important touch points throughout the customer journey.
Know who your customers are and establish direct connection. Increase product registration rate by simplifying registration process and adding value to the customers.
Use Warranty to signal product quality and brand promise to the customers. Optimize Warranty life-cycle management to improve the quality of the products and services.
Deliver product support that is convenient, simple, immediate, and on the channel of customer’s choosing. Enable Omni-channel customer engagement centers to resolve issues faster and delight customers.
Empower customers and the people who serve those customers with relevant knowledge to solve the problems and find answers to the questions quickly. Enable Customers, Service networks
Optimize end-to-end service fulfillment and execution to deliver superior customer service and increase product uptime. Improve service network productivity and field service effectiveness
Make it easier for customers and service network to find and order right service parts. Increase sales of Service Parts and accessories to improve customer service and profit margins.
Strengthen and Extend customer relationships by using Customer Experience as the differentiator. Grow service revenues and profitability by increasing attach rate of Service Plans and Programs.
m-ize Smart Blox are the building blocks to enable a branded customer experience faster and more cost effectively.
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