Repair and Maintenance Information (RMI)
European Commission (EU) has legislated requiring Vehicle Original Equipment Manufacturers (OEM) selling their products in Europe to provide repair and maintenance information (RMI) to independent repairers and thus allowing them to perform repairs and maintenance tasks on the vehicles.
Mize enables manufacturers to be compliant with these requirements by allowing repair, diagnostic and training information to be delivered to a network of authorized dealers as well as independent repairers.
Mize Knowledge Smart Blox allows manufacturers to publish and deliver various types of service content on web and mobile using any device of their choice. The service content that can be made available includes:
- Workshop or Service manuals
- Parts catalogs
- Operator manuals
- Service Bulletins
Mize software also enables the users to
- Access Serial number (VIN) level information including repair history, product configuration, and recalls
- Submit Support Requests when assistance is required from OEMs
Easy and automated Publishing
Any existing content in HTML, PDF or other formats can be uploaded or published in Knowledge modules easily. The publishing process can be automated from existing publishing and document management systems reducing the efforts and costs involved in making the latest content available to the users.
Cloud SaaS model
The setting up of dedicated websites to be compliant with the RMI provisions will be costly for OEMs. Mize solution is available in Cloud in a SaaS model with a subscription fee reducing the upfront investment in hardware and software. Mize provides pay-per-use ecommerce model allowing manufacturers the flexibility to charge for the information for a specific product model and time duration.
Mize solution supports the content delivery in multiple languages. Some of the major languages supported includes English, Danish, Dutch, Finnish, French, German, Italian, Polish, Portuguese, Norwegian, Russian, Spanish, Swedish, and Turkish.
Mize global team of experts have decades of experience in working with global automotive and heavy equipment manufacturers to deliver service solutions.
Please contact us to schedule a software demo and learn how you can be compliant with European Commission requirements to deliver Repair and Maintenance Information (RMI) to independent repairers.