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Services.

 

Services

Mize provides a wide range of services which enable brands to deliver Smarter Customer Engagement. Scalable cloud platform services, coupled with interconnected Smart Blox provide a litany of services for marketing, sales and service divisions of enterprise brands.

ServicesEach organization has its own strategy, objectives, goals, and tactics for achieving the desired results set forth in individual campaign planning. Understanding these requirements is paramount in providing the proper tools that meet the brand’s needs. Using a three phase approach; Mize works closely with its partners to best determine solutions that build loyalty and advocacy, while simultaneously building revenue.

Each phase is segmented into multiple steps which ultimately lead to a complete picture of what needs to be accomplished. Mize aligns with brands’ processes and objectives, deploying services that are backed by leading-edge technology. Comprehensive support and maintenance for these solutions is provided so as to eliminate any obstacles.

The phases outlined below and on subsequent pages detail the Mize consultative approach and process for delivering services that make a difference in connecting with today’s mobile and socially connected consumers.

Assessment | Helps companies enhance customer experience throughout lifecycle

The Mize process involves consultation with business leaders, customer experience delivery professionals, channel management and IT team to evaluate, and design the customer journey.

Assessment

 

  • Measuring effectiveness and value of customer interactions
  • Identifying new ways to engage customers at all touchpoints across multiple channels
  • Building a compelling case & ROI for improving customer experiences
  • Charting implementation road maps for new customer journeys

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Implementation | Transform consumer experience utilizing customer-centric approach

Mize will transform customer experience for enterprises by providing comprehensive consulting and implementation services. This facilitates rapid and effective achievement of desired business outcome.

Implementation

 

  • Measuring effectiveness and value of customer interactions
  • Identifying new ways to engage customers at all touchpoints across multiple channels
  • Building a compelling case & ROI for improving customer experiences
  • Charting implementation road maps for new customer journeys

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Support | Supply foundation and solutions to facilitate steady-state operation

Mize pushes the envelope, constantly improving capabilities and service levels. Engineers will recommend improvements based on system analysis, focused on eliminating support issues, while increasing efficiency.

Support

  • Make available documentation, manuals and software updates
  • Provide end-user with rich information and documentation concerning platform and services
  • Supply deployment guide, developer APIs, user manuals, and administrative guide
  • Transfer system to maintenance team, monitor performance and address post-deployment issues

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