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Implementation.

 

Customer Experience Transformation Services

Mize will transform customer experience for enterprises by providing comprehensive consulting and implementation services. Using the services of Mize experts, companies can:

  • Accelerate time-to-value of customer engagement & experience initiatives
  • Realize significant Return On Investment (ROI) through Mize solutions
  • Enhance end user experience through engaging & branded designs
  • Reduce implementation costs & risk by leveraging proven methodologies & industry best practices

Complete range of services to achieve customer success

By utilizing a customer-centric agile approach, the Mize team helps achieve desired business outcomes rapidly and effectively.

Services Service Description

Assess

  • Map the customer journey
  • Identify opportunities & strategies to improve customer experience
  • Develop Return On Investment (ROI) model
  • Establish roadmap for implementation

Plan & Manage

  • Create implementation plan detailing scope, budget, schedule & resources
  • Track & manage aspects of the project to achieve planned outcomes
  • Define user stories & use cases

Experience Design

  • Design User experience & User Interfaces (UX/UI) for ease of use
  • Model user personas & roles
  • Create rapid prototypes
  • Deliver optimal experience on mobile apps & responsive web

Configure

  • Configure systems to deliver necessary business functionality without time consuming & costly customizations
  • Migrate data, processes, workflows & business rules to manage change
  • Assist with transition to new systems

Integrate

  • Setup & test interfaces to other enterprise data & systems for a seamless operation

Validate

  • Perform functional, technical & performance testing
  • Assist the customer in performing acceptance testing

Deploy

  • Deploy to production
  • Transition to support

Train

  • Train & educate the business & technical teams
  • Train the trainer to accelerate user adoption & acceptance
  • Create online help, knowledge base & user documentation
  • Deliver custom webinars to end-users

Support

  • Simplify & streamline system operations through support & maintenance services
  • Monitor, fix & enhance production systems to meet demands of today’s global, mobile & social enterprises


Global Team of Experts

Mize has assembled a global team of experienced business and technical professionals that bring unmatched skills and expertise to configure, extend, deploy and support innovative customer experience solutions.

The Mize team is knowledgeable in business processes, platform services, leading-edge technologies and portfolio of Smart Blox to enable businesses to engage today’s mobile and social customers.

The team has the experience and track record covering all aspects of solution implementation and can fulfill the following roles to augment and support customer teams:

  • Project Manager
  • Business Analyst
  • User Experience and Interface (UX/UI)
  • Solution Architect
  • Software Engineer
  • Business Intelligence (BI) Analyst
  • Quality Analyst
  • Technical Writer
  • Support Analyst

Rely on Mize to Deliver Results

Partner with Mize to transform Customer Experience Management (CEM) utilizing state-of-the-art software and services.





Contact us today for a complimentary assessment and personalized demonstration.

 

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