Companies are missing revenue and profit opportunities by not offering the service programs beyond standard product warranties. Even when service programs are offered, the attach rates remain low as retailers and channel partners do not focus on service sales and customers fail to understand the value of these programs.
Mize Service Contracts Management Software and Solution helps Manufacturers (OEMs), Third Party Administrators (TPAs), Retailers, and Channel Partners to set up, sell, administer, track and analyze various service programs.
Whether you are planning to set up a new service contracts program or already managing one, Mize Service Contracts Management (SCM) enables you to manage Extended Warranty, Maintenance, Subscription, and Service Programs to build long-term relationships with customers and grow predictable and recurring service revenues.
- Set up flexible service programs configured to the industry, product, and customer needs
- Administer Contracts, Support, and Claims to improve profitability and customer satisfaction
- Enable Channel Partners to sell, renew and fulfill Service Contracts
- Empower Customers to manage risk, limit repair costs, and minimize product downtime
MAXIMIZE SERVICE CONTRACT REVENUES
Mize SCM software enables companies to maximize service contract revenues by offering configurable service programs, enabling channel partners, and simplifying the buying process.
Offer Service Programs to meet your customer needs
Service Programs deliver value to your customers by helping them to manage risk, limit repair costs, and
minimize the product downtime. Using Mize SCM solution, you can offer and manage Service Programs for:
- Extended Warranty, Maintenance, Subscription, and Protection plans
- Maintenance programs with defined service schedules
- Multi-device, Accidental damage & handling (ADH)
- Value-added programs beyond break-fix to differentiate your services
Mize Service Contracts solution provides you the flexibility and capabilities needed to set up the programs suited to your industry, products, and customer needs.
Gain Actionable Insights to Drive Service Contract Sales
Mize CX Insights powered by Industry leading BI platform provides reports, analytics, and actionable insights to drive sales and performance improvement. You can easily access
Service Contract Administrators have access to:
- Earnings management
- Attach Rates
- Renewal Rates
- Sales performance
- CuStomer analytics
- Opportunity reports
- Loss Ratio Reports
- Reports to Underwriters
STREAMLINE SERVICE CONTRACT AND CLAIM PROCESSES
Mize Service Contract Management streamlines various processes involved contract administration improving efficiencies and saving administration costs. Manage the Service Contract lifecycle including Configuration, Quote, Sales, Registration, Claims, and Renewals.
Register Service Plans, validate contracts, calculate entitlements, and track cancellations and modifications.
Contact Center Management
Manage Customer Support for Service Programs and engage Customers
Field Service Management
Dispatch and Schedule Service Providers to perform repair or deliver services as per the terms of the service contracts
Streamline and Automate Claims Process
Automate and streamline claims processes to ensure accuracy, compliance, and timely payments to service providers
Workflows and process automation
Manage workflows and notifications related to service contracts and claim approvals and processing
ENABLE CHANNEL PARTNERS TO SELL AND SERVICE
Mize SCM Enables Channel Partners to market, sell and renew service programs to improve attach rates and renewal rates.
Present Service Plan Offer: Present Service Plan options at the time of product registration
Opportunity management: Mize provides Opportunity reports to channel partners and sales teams for identifying products with upcoming warranty expiration or renewal of service contracts.
Email Notifications: Customers will receive a notification about the buying or renewal of Service Plans
Automate Renewals: Mize automates renewal process to maximize recurring revenue opportunities by generating renewal notifications and quotes before contract expiration
Integrated Sales: Integrate with other Sales systems, F&I menu programs to present right offers to customers
Deliver Differentiated Service Experience
Manage Customer Support and Service Delivery to enhance customer service experience.
Service Dispatch & Scheduling: Dispatch and Schedule service providers with Mize Field Service Management
Maintenance Scheduling: Automatically generates Service requests to dispatch service technicians to perform preventive maintenance activities
Service Level Agreements (SLA): Track SLAs and deliver as per SLA commitments
Claims: Generate and submit claims for services performed under service contracts
SIMPLIFY BUYING PROCESS AND ACCESS TO SERVICES
My Customer Portal helps customers to buy new service plans, track all service plans, and request services.
Companies have an opportunity to engage customers, provide notifications, and present offers to increase attach rates and renewal rates.
Customer Self-Service portal provides access to knowledge, support requests, and service order status to reduce calls and improve customer satisfaction.
Reach customers on all channels (web, mobile, email, SMS/Text, Social media) to stay in touch and engage customers.
MIZE AS YOUR SOLUTION PARTNER
Mize Service Contracts Management Solution, powered by Connected Customer Experience Platform and Smart Blox, helps companies to maximize customer lifetime value. Mize global team of experts have decades of experience in delivering warranty and service contracts solutions.