Mize enables durable goods manufacturers to Optimize Service Experience and Maximize Customer Lifetime Value.
Mize optimizes all post-sale service interactions from product registration to trade-in to deliver a seamless experience during the entire customer lifecycle. You can replace disparate applications and data silos with a unified platform for managing your Install Base, Warranty, Service Contracts, Product Support, Field Service, and Service Parts. Mize focuses on delivering best-in-class solutions exclusively for Discrete Manufacturers and their service value chain partners.
Our ROI and Value:
Mize customers realize tangible and immediate ROI by unlocking value from the existing customer and product install base:
- 67% increase in aftermarket lifetime value from the customers
- 30% plus profit margin with revenues from Service Contracts, Service Parts, and aftermarket services and products
- 15% lower costs by optimizing service delivery
- 5 X Profit margins by increasing customer retention and repeat sales
Mize Smart Blox are modular and cost-effective building blocks to simplify and enhance all your service interactions.
Mize Solutions interconnect service interactions into customer journeys making it easier for your customers to do business with you.
Our Delivery Model:
Mize delivers all solutions in Software as a Service (SaaS) model in Cloud with a very cost-effective subscription pricing. All your customers, channel partners, service teams, and suppliers can access the application from any web browser or a mobile device globally. Mize ensures our customer success through agile implementation, seamless integration with other enterprise systems, a team of global industry and technology experts, and Partners.
Our team has deep domain expertise, proven track record, and decades of experience in delivering world-class service management solutions to global manufacturers. Our team’s unmatched industry and technology expertise, unwavering commitment to customer success, and customer-centric culture ensure that our customers realize the maximum value from our partnership.
Mize was founded by Ashok Kartham in 2012 to create a Connected Customer Experience platform for durable goods manufacturers to optimize service experience and maximize customer lifetime value. Previously, Ashok Kartham founded 4CS, a leading Warranty and Service Lifecycle Management, which was acquired by PTC. Mize has headquarters in Tampa and established a software development center in Hyderabad, India in 2013. Mize has grown by adding many global manufacturers in heavy equipment, consumer durables, automotive, and other segments over the last few years. The channel partners (distributors, dealers, service network, retailers), Customers, and Suppliers of these manufacturers have joined the platform, which now has hundreds of thousands of users in over 100 countries. Over last five years, Mize has added a number of interconnected Smart Blox on the CX platform to optimize various service interactions including Registration, Warranty, Service Contracts, Parts, Knowledge, Returns, Inspections, and IoT.
Please Contact Us now to learn how you can optimize service experience and maximize customer lifetime value.