The rapid growth of mobile and social has brands, retailers and service providers scrambling to maintain relevancy with today’s consumers.
Companies understand the need to have their products in the channels where the consumers’ attention is focused, but many are unsure as to how to address the mobile and social channels. Developing an app to promote your brand is an expensive and tedious undertaking. Acceleration in the mobile market segment makes it almost impossible to keep pace with variables.
Introducing Smart Channel
Smart Channel provides the services to manage your digital content, delivering an experience that’s consistent with your other media properties. Our platform capabilities and consumer community allow brands to be present at the moment of intention.
Smart Channel Benefits
- Rapid deployment methodology delivers the fastest Go-To-Market solution in the industry
- Smart Channel services guide customer interactions; from initial contact, through to fulfillment
- Supports multiple enterprise business units including; Marketing, Sales and Support
From enterprise software applications to e-Commerce systems; m-ize Smart Channel services easily
integrate with back-end infrastructure and web-based engines. Providing analytic insights, as well as, brand orchestration Smart Channel is a unique approach to engaging customers through both mobile and social networks.
This Smart Channel utilizes our Smart Blox portfolio of services and is available as a turn-key solution on a subscription basis. Brands pay as they grow, making it easy to get started without an upfront investment in licenses or infrastructure.
The Smart Channel portal allows brands to capture big data generated by customer engagement and map the entire customer journey. This brings companies closer to their consumers by enabling them to better understand customer preferences and behaviors.
Extracting Actionable Data
The complexity of the relationship between consumers and brands continues to increase due to the endless amount of customer engagement data. But underneath all this data lies a wealth of information from which great business value can be realized.
The challenge in uncovering the value is twofold. First and foremost this data must be captured, connected and analyzed across all the consumer touchpoints. Then, using insights generated from this analysis, the m-ize Smart Channel makes this information actionable.
The m-ize Smart Channel delivers a complete picture of the customer journey, both at the individual level by various groupings and segments, and at the total customer base level.
This helps brands provide an outstanding customer experience while improving business procedures and efficiency across multiple business units.
Connect and Engage Your Customers Now
Brands can easily get started with low monthly subscription costs. Companies will realize higher levels of customer satisfaction, lessened frustration, increased revenue and greater customer engagement. Contact us today for a no-obligation assessment and personalized demonstration.