Enable your dealers to deliver superior customer experience and boost the share of the parts and service business
Manufacturers of durable goods rely on the authorized distributors, dealers, and service centers to satisfy the customer needs after the product sale and foster customer loyalty. Dealers play a vital role in providing Support, Service, and Parts the customers need to keep their products running. A Dealer Service & Support Portal improves the collaboration and communication between manufacturers and their dealer network to enhance customer satisfaction and gain market share in the aftermarket.
Unify Service Transactions with Dealer Web Portal
Mize Dealer Service & Support Portal powered by Connected Customer Experience platform and Smart Blox makes it easier for dealers to do business with you by enabling them to streamline all service transactions.
- Register and onboard new customers
- Identify and Order Service Parts
- Submit Warranty Claims
- Access all Service Manuals and Knowledge
- Perform Pre-Delivery and Regular Inspections
- Prepare Service Quotes and Sell Service Plans
- Access Technical Assistance and Parts Support
- Inquire on Service history, Product BOM, and Transaction Status
- Diagnose and fix products proactively with IoT
Mize Channel Connect makes service information more accessible on any mobile device with native apps on iOS and Android devices and a responsive web app for any browser.
Mize mTECH app enables Service Technicians to perform all service tasks efficiently improving technician productivity and first-time fix rates.
Simple and Cost-effective solution
Mize Dealer Web Portal is a low-cost alternative to existing custom, expensive, and disparate dealer facing service applications. Dealer Web Portal is available on CX Cloud for a simple and cost-effective subscription price reducing the cost of upfront investments in hardware, software, and implementation.
CX Cloud provides a reliable, high-performance, and scalable dealer extranet solution. You can reduce the cost of support, maintenance, and upgrades while being responsive to changing dealer and customer needs.
Integrate for Seamless Service Interactions
Mize CX Connect integrates Dealer Portal with ERP, CRM, DMS, and other enterprise systems for seamless exchange of service transactions between manufacturers and dealers.
Dealer Portal is directly connected to My Customer Portal to simplify service interactions with customers.
Manufacturer’s Customer Service & Support organization can utilize Customer Central to manage and orchestrate service interactions with dealers and customers.
Mize Dealer Web Portal is available in multiple languages to meet the needs of your global network of distributors, dealers, and service centers.
Drive Customer Loyalty and Service Sales
Mize Dealer Service & Support Portal and Mobile App help you to:
- Grow sales of Parts, Accessories, Service, and Plans
- Optimize Support, Warranty, Service, and Parts processes
- Mobilize Service Technicians to be more productive
- Publish Parts Catalog, and Service Knowledge in real-time
- Monitor and Service Products proactively with IoT
- Gain Insights to Improve Customer Service
Realize better return on Service Investments
Manufacturers and Dealers make huge investments in service bays, parts inventories, fleets of trucks, diagnostic and service equipment, technical publications and service technician training. Mize Service & Support portal and mobile app help you to realize a better return on your service investments by growing service and parts profitability from your loyal customer base.
Request a Demo now to learn how you can enable your dealer and service network to deliver superior customer support & service and gain market share in the aftermarket.