Most manufacturers of consumer durables may not even who their end customers are. Simplifying Product Registration and adding value to registered customers will increase registration rates and establish direct connection to the customers.
Retailers and manufacturers can generate additional revenues and extend customer relationship by offering extended warranties for domestic appliances, as households are willing to pay to avoid or offset the risks of unreliability and breakdowns.
Registrations also lead to reductions in customer support costs by reducing average support call handling times as much as 50% because appliance model number, serial number, and customer name and address are pre-established before the customer contacts the OEM.
Improving the accuracy of fault diagnosis with right Knowledge ensures correct replacement parts are with the repair technician during a service visit increasing first-time repair success rates by as much as 70%.
The Internet of Things (IoT) has enabled smart appliances in the home to self-monitor so that manufacturers can determine if devices are operating within expected performance parameters. Using that information, manufacturers can proactively service or order consumables such as filters. Subscription to consumables can be a good source of revenue for manufacturers.
Consumers welcome and willing to pay for remote diagnostic service that repairs products before they break down or become irreparably damaged.
With Mize solutions, Appliance manufacturers improve ratings & reviews and customer advocacy leading to additional sales with existing and new customers.