Optimizing Service Productivity and Profitability While Delighting Customers
Home Warranty companies generate revenues and extend customer relationships by offering service plan coverage on residential operating systems such as HVAC, electrical, plumbing and appliances as consumers are willing to purchase an insurance policy avoiding or offsetting the risks of unreliability and breakdowns.
Mize Service Contracts Management Software enables these companies to set up and configure, sell, administer, track, manage and analyze an infinite number of service contract and extended warranty programs with diverse business rules.
When residential products or systems repair service becomes necessary, Mize provides a unified Field Service Management software platform to efficiently organize, optimize and manage employed and third-party workforce service delivery. Further, it is customizable, brandable and scalable for virtually any Home Warranty company. Service Eco System partners including authorized service providers are connected via the Cloud to accept job work orders and manage service events real time using ChannelConnect, a unified mobile app.
Mize also offers specialized web portals and mobile apps that increase customer convenience. Homeowners can view service provider calendars, see technician availability, and schedule, reschedule, or cancel onsite service visits easier than before. In turn, the portal management software sends customers automatic reminders about appointments and updates about technician status by email, text, or phone.
Improving the accuracy of product diagnostics with the right Knowledge and ensuring service parts are with the assigned field service technician during a service call, first call completion rates increase by nearly 70%.
Whenever parts need to be researched or ordered PartsConnect provides technicians with fast and easy access to their preferred parts distributors or internal company parts stocking locations right from their mobile device.
The Internet of Things (IoT) has enabled residential smart appliances to self-monitor so that manufacturers can determine if devices are operating within expected performance parameters. Using that information, manufacturers can proactively contact their customers and schedule service calls or order and send consumer replaceable items such as hardware.
Using Mize mWarranty software service claims events are automatically adjudicated and validated to eliminate manual processing, reduce fraud and reimburse third party authorized service providers faster.
In summary Mize enables companies to optimize key post-sale customer interaction events including service plans, parts, support, service, and maintenance to enhance customer satisfaction, retention and loyalty. The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience, builds more knowledge about the customers and products and increases revenue from the existing customer install base. Mize enables Home Warranty companies to harness web, mobile, cloud, IoT and analytics technologies to Maximize Customer Lifetime Value.