Mize to showcase Mize PartsConnect™ at PSA National Appliance Service Convention 2019
Tampa, FL– September 26, 2019 – Mize, the leader in Connected Customer Experience, announced today that it will showcase Mize PartsConnect™ at the National Appliance Service Convention 2019 in Naperville, Illinois
Having the right parts available to complete a service job is critical to improving first-time-fix rates. The repeat visits resulting from parts unavailability lowers technician productivity and negatively impacts customer satisfaction. Mize PartsConnect enables field service technicians to manage all aspects of their truck stock service parts inventories including real-time connections to their preferred parts suppliers and distributors. The mobile and web app enables technicians to quickly check parts availability in their trucks, service center, other technicians, or supplier locations. Technicians can place parts orders when needed for repairs or inventory replenishment.
“Service Providers to the Home Appliance Industry are constantly striving to deliver the highest quality of service and professionalism as possible. To achieve these goals field service technicians must have visibility to the exact location of parts where and when they need them to increase the first call completes,” notes Jim Rushton, Vice President/General Manager of Mize’s B2C Service Solutions division. “Mize PartsConnect is a subscription-based application that helps Service Technicians achieve this outcome.
Mize is a sponsor of the PSA National Appliance Service Convention 2019 from September 30, 2019, to October 3, 2019, at Sheraton Lisle-Naperville, Il where it will showcase the PartsConnect solution powered by the Mize Connected Customer Experience platform.
This new App is a huge addition to our Connected Customer Experience Cloud software platform, which will enhance our overall approach to help field service companies deliver better customer service by improving their first-time call fix rate and managing service parts required for product repairs,” said Ashok Kartham, CEO of Mize.
Major manufacturers with thousands of technicians have deployed the Mize Software globally with proven results in improving customer satisfaction, technician productivity, and growth of aftermarket service sales. Mize PartsConnect represents the first solution of its kind that enables manufacturers, parts distributors, and service provider networks to work collaboratively to ensure parts are available to service technicians when and where they are needed.
“Every year, consumers spend billions of dollars on household products and services as they become more and more dependent on this technology to maintain a higher quality of life. Mize is well suited to serve the needs of manufacturers, service providers, and dealer networks in this industry” notes Michael Blumberg, CMO of Mize. “Mize PartsConnect enables manufacturers and their service provider networks to deliver better customer experience and maximize customer lifetime value.”
Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service management, and maintenance to increase customer satisfaction and retention. Mize connected customer experience platform and Smart Blox elevate customer experience and engagement with the customers, build more knowledge about the customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.