Growing manufacturers of innovative products need happy customers who can be advocates for your products to help scale in today’s connected global marketplace. In addition to the products, the manufacturers must deliver amazing customer experiences to grow the customer base and generate higher margin revenues.
You cannot rely on phones, emails, and spreadsheets to manage your customers as that would limit and constrain your growth potential. It is too expensive to integrate and maintain multiple siloed applications needed to manage customer service and product support. ERP and CRM systems work well as systems of record but fall short in delivering the service experience your customer expect. You need a single customer service and support platform to deliver world-class service to your customers.
Specialized platform targeted to manufacturers
Mize Connected Customer Experience Platform, Smart Blox, and Solutions enable manufacturers to optimize service experience and maximize customer lifetime value. Mize specializes in providing solutions to high value, durable, and configurable product manufacturers. Mize platform connects manufacturers with Customers, Channel Partners (Distributors, Dealers, and Retailers), and Suppliers.
Cost Effective Service Management solution
Mize solution is very cost effective with a simple monthly subscription without upfront investments in hardware, software, and costly implementations. Mize subscription model is based on users or your product install base to help you grow and scale. The Software is priced, so small manufacturers can afford it and get more value for the limited budgets.
The modular Smart Blox model helps you get started small and scale up easily. You can differentiate your customer service and compete more effectively against larger manufacturers on a level playing field.
Optimize Service Experience
My Customer Portal simplifies access to all the information and services that your customer need.
Mize solution enables you to deliver service using any model that fits your industry and products. You can deliver service:
- At home or on-site using Field Service Management
- Using independent dealer or service network using Channel Connect
- Direct to customers using centralized Depot Repair Management
Maximize Customer Lifetime Value
You are always connected to your customers to generate additional revenue from accessories, spare parts, service plans, and related services. New product sales typically generate less 10% profit margins. You can generate 30-40% profit margin from selling to your existing customer base. Higher customer lifetime value (CLV) helps you get better returns from your initial customer acquisition costs.
Manage critical data assets
Mize Connected Customer Experience platform helps you manage the most important data assets:
- Manage master data for Customers, Products and BOM (Bill of Material), Channel Partners, Parts, Parts Catalogs, Knowledge, and Suppliers
- Track Warranty entitlements, Service Contracts, Maintenance schedules, Recalls, Product and Part inventories
- Orchestrate customer service interactions including Registrations, Warranty Claims, Support Requests, Parts Orders, and Service Orders to provide a 360-degree view of Customers and Products throughout the lifecycle
Capture feedback from customers using Voice of Customer (VOC) program to improve products and services continuously.
Mize CX Insights enables you to gain actionable insights to drive customer satisfaction, revenue growth, and quality of products and services.
Mize as your reliable Partner in growth
Mize team has decades of experience in delivering service lifecycle management solutions for global manufacturers.
Mize brings deep industry experience, advanced technology capabilities, and commitment to customers to help you realize your growth potential.
Mize platform leverages Cloud, Mobile, IoT, and Analytics technologies to digitize customer service interactions on all channels. As part of the subscription, Mize will continue to upgrade the software to keep ahead of the fast-evolving digital technologies and scale your business.
Request a Demo now to learn how you can deliver differentiated customer experience, improve customer satisfaction, and grow your revenues and profitability.
” Mize connected customer experience platform will enable us to connect better with dealers, customers, and products to deliver more proactive service.”
“Our new warranty system from Mize enables us to manage warranty more effectively by tracking product registrations, warranty coverages, warranty claims, and parts returns.”