USMEDIC Cut Equipment Service Cost with Mize Customer Portal

Background

U.S. Medical Equipment Consultants, Inc. has been a leading the wellbeing of medical provider and researcher facilities’ equipment since 1993, with comprehensive equipment maintenance solutions these uptime-sensitive environments depend on. Their programs provide protection, cost containment, equipment performance reporting, and analytics, tailored to fit each customer’s unique needs.

Challenges

Overall, USMEDIC lacked a central point of equipment service status information visibility for their customers. Reporting of equipment location, Service and Preventative Maintenance schedules, Loss Run, Check Run, and Repair History was often manually shared with customers via email. The company found this to be a time-consuming, costly task proving ineffective in processing the extensive amount of service data on the thousands of pieces of equipment they maintained for their high-volume customers.

USMEDIC realized the lack of a customer portal allowing DIY access to product knowledge assets and generate visualized reports on-demand negated efficiencies. This competitive disadvantage became evident as portal access was a service feature their customers had come to expect from their vendor partners.

Solutions

USMEDIC Cut Equipment Service Cost with Mize’s Customer Portal, white-label branded as the Asset Intelligence Portal. It proved to be a scalable solution that can provide customers with on-demand insights and information they need to visualize and understand their equipment maintenance service program. This offering will help USMEDIC position itself as a forward-thinking leader in medical equipment maintenance.

The Mize-powered Asset Intelligence Portal provided USMEDIC’s customers with on-demand insights and information they need to measure potential equipment downtime, claim amounts, total cost of ownership, and equipment service schedules. The Mize Customer Portal, combined with Analytics, enables the ability to see key reporting insights at the account or a facility level. On-demand data is available in both static and dynamic reports, charts, and tables, giving customers the flexibility to view and act on their data, leveraging its value to them.

USMEDIC’s accomplishments with Mize included:

  • Significantly reduced administrative resource time and cost
  • Customer self-serve ability to manage their Service accounts
  • Report access DIY convenience and criteria flexibility based on what Portal users want to see
  • Foundation in place to continue to add functionality for customers, fulfilling future opportunities
  • Enhanced customer relationships and loyalty with the Portal’s User Experience.

To see the Mize Customer Portal, request a demo now.